Customer Service & Transformation Manager

37306.00 - 45650.00 GBP Annual
03 Jun 2017
01 Jul 2017
Contract Type
Full Time

Together Gloucester

We are an ambitious Council with big ideas; we have recently re-shaped our organisation to enable us to deliver our priorities through our Together Gloucester project. We have, over the past 12 months, worked with staff from across the organisation at all levels to create a structure which challenges us to work in new and innovative ways. The changes allow us to create greater resilience and give our staff greater opportunity to work across more and varied projects.

We are now looking to further enhance our team with talented and creative leaders open to new ideas and models of working and able to bring their creativity, innovation and enthusiasm to work with us to realise our ambition to be "A City that works for everyone"

Are you up for the challenge of delivering our key priorities:

  • Working to create a vibrant and prosperous Gloucester
  • Maintaining our City as safe and attractive place to live and work
  • Ensuring that our communities are as strong and resilient as they can be
  • Providing great services which are value for money for residents and visitors alike

Customer Service & Transformation Manager (GBP37,306 - GBP45,650)

You will drive the Council's transformation of its customer services, be a keen advocate of channel shift and the delivery of self-service and direct access 24/7 to enable us to make the best possible use of our resources for our customers and the City.

Closing Date: 22nd June 2017
Interview Date: 12th July 2017