Senior Collections Officer

Recruiter
Page Personnel
Location
Basingstoke
Salary
25000.00 - 30000.00 GBP Annual
Posted
06 Jun 2017
Closes
21 Jun 2017
Function
Consultant
Contract Type
Permanent
Hours
Part Time

*Senior Collections Officer* - *Leasing Company* - *Basingstoke* - *Up to GBP30K*

Client Details

This company is a market leader within the leasing industry.

Description

As the Senior Collections Officer, you will be responsible for:

  • Collecting debtors via telephone and where necessary issuing statutory notices to ensure customers are adhering to their agreements.
  • Adhering to regulations (FCA, data protection, CCA, Money Laundering, TCF etc) & attending update training where required.
  • Ensuring that you respond to all customers questions and queries in a professional manner whilst managing their expectations.
  • Liaising with collection agencies and solicitors where necessary, resulting in successful legal action being taken.
  • Communicating with the team, making sure all processes are undertaken effectively.
  • Making sure that all activities taken on agreements are recorded thoroughly and are up to date on all systems.
  • Confidently communicate and implement process improvements where necessary to improve efficiency.
  • Complete all tasks given to you by your line manager to a high standard and within a productive timescale.

Profile

The ideal candidate will have/be:

  • Previous experience working in a collections role within a regulated (FS) environment.
  • Good Excel skills
  • Excellent organisation and time management skills
  • Pro active work ethic
  • Strong attention to detail
  • Outstanding communication skills
  • Comfortable working under pressure

Job Offer

This role offers you the chance to join a fantastic company with an excellent salary and benefits package.