Customer Collaboration Manager - Supply Chain/FMCG

Logic Engagements Ltd
35000.00 - 45000.00 GBP Annual + Excellent benefits
08 Jun 2017
06 Jul 2017
Retail and Sales
Contract Type
Full Time

Customer Collaboration Manager is required by my global FMCG client.

The Collaboration Manager role is a pivotal role working directly with my clients major commercial customer supply chain teams to connect the sales and supply chain plans within the customer, work as a key member of the sales virtual team in order to deliver their ambition of world class customer service.

  • To optimise service and forecast performance for a designated customer(s) through the working in customer Head Offices and forging strong customer networks and the strong partnership with their sales colleagues
  • Optimisation of the Sales Forecast to accurately reflect customer demand requirements and phasing to maximise On Shelf Availability. Facilitate the sharing of data to the benefit of both my client & the customer.
  • Proactively work with other supply chain and sales functions to achieve a seamless flow of product to the end consumer.
  • Identify & deliver specific Customer Service project work
  • Building great relationships is at the heart of the Collaboration Manager role and is a key enabler to building trust and alignment with our customers.


  • Supply Chain Teams
  • Sales/Customer Development
  • Finance
  • Marketing


  • Customer Contacts across supply chain, planning teams, trading, distribution estate, packaging/merchandising teams.


  • Strong communication skills - relationship management both internally and externally to build trust optimise performance
  • Minimum 18 months experience of FMCG and Supply Chain with an understanding of sales, category and supply chain.
  • Strong influencing skills demonstrated through peer to peer and senior stakeholder engagement/relationship management
  • Advanced PC literacy - Excel - Strong Analytical Skills with proven results of performance
  • Drive for results - focussed on KPI's and improvement


Alignment and Communication to enable effective order management -

  • Order Management
  • Order Fulfilment Visibility
  • Planning

Weekly Forecast & Roll Management

  • Forecast Management
  • Change Management
  • Proactive management
  • Tracking of customer availability

Collaborative Forecast Management

  • Formalised Monthly Reviews
  • Collaborative Working
  • Customer Collaboration
  • Forecast/Order Synchronisation
  • Seasonal Management
  • Seasonal Tracking

Customer Relationship & Supply Management

  • Relationships
  • Collaborative Supply Plans

Process Improvement/Continuous Improvement

  • Customer Routing & Ordering Profiles
  • Team Working
  • Ways of working optimisation
  • Value Added
  • Continuous Improvement

Performance Management/KPI's

  • Customer KPI Scorecard Delivery
  • Customer Advantage Survey
  • Weekly/monthly reporting
  • Delivery of Service

Stakeholder Management

  • Customer Engagement
  • Internal Stakeholders
  • Supply Chain Team Working

Personal Development

  • Personal Development to drive own skills and capabilities to meet potential
  • Role Model - Acting as a role model to the wider Supply Chain Team and business to drive overall capability and levels of performance.

This is a fantastic opportunity to secure an exciting role within a global FMCG player and well respected employer. Please send your CV in the first instance and you will be contacted with full information.

Logic is a leading provider of IT Staff to clients, consultancies and to product suppliers/authors and operates as an employment agency and employment business.