Continuous Improvement Deployment Manager

United Kingdom
40000.00 GBP Annual + GBP45k + bonus
11 Jun 2017
07 Jul 2017
Contract Type
Full Time

Would you consider a role offshore?

USMAART are searching for a Continuous Improvement Deployment Manager with a green belt to accelerate growth within the contact centres and digital space for our growing client.

As Continuous Improvement Deployment Manager here's a bit about what you'll be responsible for: -
  • lead and develop a team of analyst
  • Delivering high volume business initiatives
  • Taking an agile and adaptable approach to delivering projects across service, cost, people and revenue
  • Driving operational excellence
  • Work within a matrix organisation - working with clients and internal stakeholders
  • Shape, gain buy-in to deliver a series of improvements
  • Maximising online conversion through effective customer journeys and sales process
Qualities you must have: -
  • Lean six sigma green belt (have delivered at least 3 successful and stretching improvement initiatives in a complex service orientated business)
  • Strong understanding of Agile and a flexible approach to work
  • Well-developed stakeholder management skills
  • An Agile approach to delivery and able to manage a range of initiatives concurrently
  • People management and development skills
  • Excellent verbal and written communication skills
  • You must be dynamic, tenacious and able to adapt within a fast paced operation