Claims Team Leader

High Wycombe
28000.00 - 28000.00 GBP Annual + GBP28000/annum
12 Jun 2017
11 Jul 2017
Contract Type
Full Time
Claims Team Leader
High Wycombe
GBP28,000 per annum

Client is a personal lines insurer that is looking to expand their claims management team. You will be responsible for management oversight of 6-10 Claims Handlers across multiple levels and will work closely on technical process improvement and general claims strategy.

Role Responsibilities:

* Lead of team of 6-10 Claims Handlers and drive claims excellence
* Act as a technical referral point within the team and handle all complex cases
* To ensure that your team achieves all quality and customer outcomes
* To embed a coaching and performance management culture within your team
* Oversee claims call monitoring and provide feedback
* To ensure that your team members are all connected with our goals, understanding how the work that they do each day contributes to the bigger picture
* To ensure that the operational goals of your department are met, with an oversight of customer delivery metrics and colleagues adherence to plan
* Working closely with audit teams to ensure effective reporting and MI

Skills / Experience Required:

* Experience leading an insurance claims team, gained at a reputable personal lines insurer
* Significant experience within the claims industry, preferably household and/or pet insurance
* Strong knowledge of technical claims process
* Proven ability to coach, manage and develop staff
* Experience undertaking performance reviews and development plans
* Strong commercial awareness within the insurance industry
* Experience driving customer performance and excellence
* Dip CII / Cert CII highly preferred

Keywords: "claims" and "team leader" and "pet" and "insurance