CCNP Network Engineer - Permanent

Recruiter
NST Recruitment Limited
Location
Farnborough
Salary
45000.00 GBP Annual + Call-Out Overtime + Car Allowance + Benefits
Posted
14 Jun 2017
Closes
21 Jun 2017
Category
IT, Internet
Function
IT
Contract Type
Permanent
Hours
Full Time

CCNP Network Engineer - Permanent

Location: Farnborough, Surrey

Start Date: ASAP

Duration: Permanent

Salary: GBP45k + Call-Out Overtime + Car Allowance + Benefits

NST are currently recruiting for a Network Technical Specialist to join a well-known IT service provider on a permanent basis. You will provide excellent support, project and installation services within designated Service Level Agreements and time frames, ensuring customer satisfaction at all times. Candidates must have good customer facing skills and excellent communication skills for this position.

Main Duties:

- To act as a technical lead within the customer account for both internal and external requirements.

- To act as an internal technical escalation point and to be able to mentor/coach internal resources to achieve a higher level of service. To train internal staff on product and customer networks.

- To review and report on all customers incidents and to manage customer expectations. To add value and highlight trends within the call data. Ensuring escalation and feedback drives a high level of performance.

- To be responsible for the documentation and upkeep of technical databases relating to the customers network infrastructure such that internal engineering colleagues can refer to this information, assisting in the resolution of customer incidents and problems.

- To assist in the build and design of Proof of Concept scenarios. To help in the creation of test type documentation and test scenarios.

- Assist and/or lead in the pre-staging of equipment to be installed on customer sites as part of projects or installs.

- To attend, as required, the following customer facing meetings, support reviews, project based, monthly service reviews, weekly incident reviews.

- To take a lead in defined value add projects. Software, Configuration, Alerts, Management tools.

- Part of on call rota as an escalation point for out of hours issues within the supported infrastructures

Qualifications:

  • 3 - 5 years Network Engineering experience
  • Experience with Cisco Catalyst Series (3600, 3800, 4500, 6800)
  • CCNP Certification or Equivalent

If you are interested in this position, or can recommend anyone else, please contact Artche Harrowell at NST Recruitment on (see below)