Quality Assurance Officer - Surrey Council

18.00 - 20.00 GBP Hourly + GBP18 - GBP20/hour
14 Jun 2017
12 Jul 2017
Contract Type
Full Time
Quality Assurance Officer - Surrey Council

Job Purpose

To undertake quality assurance audits and risk management assessments of social care teams' practice and service delivery in order to ensure that these are safe and appropriate, reflect best practice and are being delivered in the most efficient and cost effective way possible.


To undertake quality assurance audits and risk assessments of the working practices of front line social care teams, ensuring that all work is being undertaken in a safe and appropriate manner and in line with best practice, current legislation and statutory guidance and where appropriate to make recommendations on how this could be improved.

To undertake risk management assessments on individual cases and make recommendations for practice improvement and how best this learning could be shared and embedded into service practice, behaviours and culture.
To undertake audits and analysis of workflow within teams from initial referral to closure, identifying any blockages and identifying strategies to improve the throughput of work and reduce the number of open to duty cases held by a team at any time.
To review the workflow processes across different teams eg contact centre, assessment teams, locality teams, and children's teams and to make recommendations about how these could be improved.
To make recommendations about social worker and family support worker practise in order to ensure that it is efficient and effective, and to a high professional standard
To make recommendations about cases to ensure that they are dealt with in an integrated way using other professionals and/or other agencies through the Child Protection and Children in Need planning and review process.
To work towards the improvement of consistency in decision making across the Service by highlighting and identifying inconsistencies, sharing and promoting best practice, ensuring this is embedded in service policies, procedures and processes as appropriate.
To undertake quality audits and reviews of systems and processes in place across the Service and make recommendations for improvement wherever possible to increase work through put, standards of service delivery and working practices.
To work as a member of a front line social care team as necessary and when required and using this experience to increase understanding of the work of the team and to make recommendations as to how working practices could be improved for the future.

To act as an agent for change within the Service and a source of advice and guidance for the teams in relation to best practice standards for efficient and effective working.

To facilitate Learning for practitioners to support/improve practice and service delivery.

Familiarise, uphold and promote the aims of the council's Equality and Diversity policies in the course of day-to-day work