Quality Executive

25000.00 - 27000.00 GBP Annual + GBP25000 - GBP27000/annum
13 Jun 2017
11 Jul 2017
Contract Type
Full Time
An exciting new opportunity has arisen for an experienced Quality Executive to support the development of their key account team within their customer service department in Thame.

This is a fantastic opportunity to develop your career working with some of the UK's biggest brands for a company that understands the importance of investing in its people and developing from within.

Our client is looking for someone who has the Customer Service experience to become the quality expert for the team. You will be responsible for the following;

- Identifying agent development needs
- Working alongside their training team to schedule in the required training to drive measurable improvements against predefined qualitative areas and targets
- Support the Team Managers with the coaching and development of the team members ensuring that they work in conjunction with the business and their clients' quality approved frameworks and systems.
- Conduct and lead call sessions to ensure a consistent approach and drive best practice behaviours within the team.

Our client is looking for someone with the following experience;

- Able to demonstrate a proven track record in delivering exceptional customer service
- Experience of people development, mentoring, coaching and experience in a similar role
- Computer literate with a good knowledge of 'office' applications
- Passionate about developing people to achieve the best results
- Experience of working in a customer focused environment
- Have a professional outlook, self confident with a 'can-do' attitude

Salary is GBP25,000 - GBP27,000 per annum, depending on experience. Excellent company benefits provided