International Account Executive

20000.00 - 23500.00 GBP Annual + GBP20000 - GBP23500/annum Excellent benefits package
13 Jun 2017
28 Jun 2017
Contract Type
Full Time
Main purpose of this job:

Responsible for managing a portfolio of UK and Internationally based Customers and overseeing regular orders from quotation through to delivery, including sourcing from Suppliers.

Skills and Knowledge:

• Excellent verbal and written communication skills.
• Excellent PC skills, especially Microsoft office & Excel.
• Planning, time management and organisational skills.
• Results focussed.
• Attention to detail.
• Adaptability and Flexibility.
• Concern for standards.
• Ability to multi-task and work independently.

• Basic knowledge of import/export would be an advantage

Experience needed:
• Office environment
• Customer Service
• Soft Selling

To always:-

• Only use approved company business methods and procedures.
• Safeguard the company's reputation at all times.
• Provide an outstanding service to all the company's customers.
• To be aware of and comply with the Company's legal liabilities and responsibilities
• To be aware of and comply with the Company Security policy.
• To be aware of and ensure departmental compliance with Pharmacovigilance requirements at all time.
• Assist the Responsible Person in their responsibility to ensure compliance with GDP.
• Be aware of and comply with all GDP Standard Operating Procedures that you have been trained in.
• Ensure that the relevant authority (Team Leader, Sales Manager or Responsible Person) is informed of any discrepancies or problems with orders or goods using where necessary the internal intranet system.

Job Description: -

During the probationary period the following tasks require authorization from the Team Leader or Manager, International Sales:
• Price Quotations
• Invoices
• Pro-forma Invoices.
• Picking Lists

Order Management - with in-house Madisun System
• Deal with all sales enquiries.
• Source Products from the UK and abroad, negotiate if required with suppliers.
• Issue Price Quotations in line with company policy, and within agreed margin limits.
• Negotiate terms with customer if and when required.
• Acknowledge/confirm customer order.
• Liaise with logistics dept to arrange appropriate transportation and maintain customer profiles.
• Issue Pro-forma Invoice if necessary.
• Place Purchase Orders in line with company policy with suppliers, and within agreed personal and customer credit limits.
• Inform Customer about progress of their order.
• Check and confirm goods received and issue picking lists.
• Check and sign final picking list against customer order to authorize dispatch.
• Communicate shipping details/order status to customer.
• Initiate production of credit notes according to company policy.
• Confirm with Responsible Person legal status of customers to receive pharmaceuticals and Controlled Drugs.
• Report any exceptions or issues to Responsible Person, as per company policy using the internal Intranet system.
• Investigate and change if necessary, any queried Supplier Invoice within 36 hours of receipt and pass back to the Accounts Department.

Key Account Management
• To manage customer accounts and to increase sales by maintaining and developing customers.
• To actively develop sales from new customers and lapsed customers.
• To achieve individual sales targets and manage each of your customer accounts to the agreed minimum profit level.
• To provide an excellent level of service to all customers.
• To forecast future sales and buying patterns for key accounts/markets.
• To keep your Team Leader and the Sales Manager informed of any developments with key customer buying patterns.
• To hold both Customer and Supplier meetings where relevant including performance reviews.
• To compile and present internally monthly, quarterly and annual reports