Neighbourhood Officer (Housing)

30679.00 - 30679.00 GBP Annual + GBP30679/annum
12 Jun 2017
10 Jul 2017
Public Sector
Contract Type
Full Time
Neighbourhood Officer (Housing)
Letchworth Garden City

Our client has been busy transforming their business and they need great people with talent to support them through these exciting changes. Their people have a great attitude; they are innovative, collaborative and are empowered to make change happen; in other words they are basically brilliant???

The organisation are looking for a highly customer focused individual who thrives on new challenges to take on the role of Neighbourhood Officer.

This role is responsible for tackling rent arrears, responding to and resolving reports of anti-social behaviour, managing estate conditions and other tenancy management issues, whilst maintaining a high standard of customer service with every customer contact.

You will be required to respond to challenging and sometimes complex problems which are key to being able to provide an intensive management approach particularly for vulnerable tenants. Neighbourhood Officers work generically therefore you will also need to be able to manage competing and often high priority demands.

Experience of working with tenants dealing with all the above issues is desirable but other relevant or similar experience will also be considered, along with a good understanding of the challenges facing social housing tenants and landlords.

In return, you will be offered a structured induction and development plan, which will include you being proactive in your own personal development and learning.

Keywords: Neighbourhood Officer, Housing Officer, Housing Support, Tenant Liaison, Social Housing