Account Manager

Recruiter
Anonymous
Location
Gloucestershire
Salary
20000.00 - 25000.00 GBP Annual + GBP20000 - GBP25000/annum + bonus + car allowance
Posted
12 Jun 2017
Closes
10 Jul 2017
Category
Education
Contract Type
Permanent
Hours
Full Time
An exciting opportunity for an enthusiastic, friendly and outgoing Account Manager to help manage and retain this organisation's growing client base. You'll need experience in a similar role with a professional attitude and an understanding of what it is to give and receive outstanding customer service.
This position will suit a self-motivated individual with an interest in technology, and a consultative, solution focused approach.

You'll be joining an innovative and forward thinking organisation, in a relaxed and friendly team. There will be some technical skill/knowledge applied to the role but training will be given for this.

Role overview

??? Be the lead point of contact for a number of existing members and provide regular updates - mostly by telephone with occasional off-site meetings
??? 50/50 reactive and proactive account management
??? Develop strong, long term customer relationships
??? Identify and present up-sell opportunities
??? Responsible for the effective on-boarding of new clients
??? Acquire a thorough understanding of customer needs and requirements
??? Ensure the correct products and services are delivered to customers in a timely manner
??? Serve as a link of communication between customers and internal teams, keeping the company up to date with progress and at-risk accounts
??? Resolve customer issues and deal with complaints in a way that maintains trust

Requirements

??? 1 year or more of experience working as an account manager
??? Demonstrable customer service skills
??? Excellent communication skills, especially over the telephone
??? Ability to problem-solve and negotiate effectively
??? Excellent organisational and administrative skills with good attention to detail
??? Experience of working with a CRM
??? Ability to work independently with high degree of self-sufficiency
??? Enjoy working with customers and building relationships
??? Fast learner with the ability to absorb and relay technical information
??? IT literate