Account/Customer Relationship Manager - payments processing, prepaid,

Recruiter
ACL Recruitment
Location
Newcastle Upon Tyne
Salary
40000.00 GBP Annual
Posted
15 Jun 2017
Closes
22 Jun 2017
Category
Accounting
Function
Consultant
Contract Type
Permanent
Hours
Full Time

Account/Customer Relationship Manager - payments processing, prepaid, cards

Our client is an award-winning payment processing organisation, fully accreditated by Mastercard and Visa, they specialise in the Prepaid sector offering expertise in both open and closed gift cards, general spend and payroll. A rising star in the world of payment processing they have won many awards and are level 1 PCI DSS compliant.

They are now looking for a Account/Customer Relationship Manager - payments processing, prepaid, cards to manage the ongoing relationship with existing customers. This role requires excellent communication skills and a passion for providing outstanding customer service.

You will be responsible for:

- Primary point of contact for 15-20 customers for any and all matters specific to those customers
- Build and maintain strong, long lasting customer relationships
- Identify gaps in services provided and opportunities to up-sell
- Face to face regular service review meetings with worldwide customers
- You should expect to travel around 25% of the time.

The successful candidate will bring:

- 2+ years experience of account/customer relationship management, ideally from an issuing bank, a processor or a prepaid cards environment
- Excellent communication skills
- A can-do attitude and passion for providing outstanding customer service

In return you will be offered an exciting position with a young dynamic company and the opportunity to progress your career.