Customer Experience Manager

Recruiter
Intelligent People Ltd
Location
Berkshire
Salary
70000.00 GBP Annual + GBP45000 - GBP67000 per annum + bonus + benefits
Posted
16 Jun 2017
Closes
14 Jul 2017
Function
Consultant
Contract Type
Permanent
Hours
Full Time
A Customer Experience Manager / CEX Manager / Customer Journey Consultant is needed by a leading multichannel consumer communications and data provider.

The Customer Experience Manager / CEX Manager / Customer Journey Consultant will design and deliver consistent, multi-channel customer support solutions.

The Customer Experience Manager / CEX Manager / Customer Journey Consultant will be responsible for:
*Ensure that the end-to-end customer journey delivers excellent, measurable, customer experience
*Working alongside internal business, creative and technical teams for fast-paced delivery
*Managing and prioritising the full customer roadmap
*Managing key stakeholders across the business
*Design the customer journeys and go to market plans for business initiatives
*Identifying opportunities for future development to improve customer experience

The Customer Experience Manager / CEX Manager / Customer Journey Consultant must:
*Understand the complexity of retail and contact centre channels
*Experience with customer management systems and analysis of data trends
*Experience working in a multi-product/brand environment
*Working in multi-disciplinary teams i.e. design, UX, data, business ops or marketing
*Ideally be educated to degree level or equivalent

This is an excellent opportunity for a Customer Experience Manager / CEX Manager / Customer Journey Consultant to play a key role in a hugely successful telecoms provider.

Intelligent People is a specialist Customer Experience Manager recruitment company.