Software Support - Manchester - GBP24K

Recruiter
Adria Solutions Ltd
Location
Lancashire
Salary
20000.00 - 24000.00 GBP Annual + Benefits
Posted
18 Jun 2017
Closes
20 Jun 2017
Category
IT, Internet
Function
IT
Contract Type
Permanent
Hours
Full Time

Software Support - Manchester - GBP24K.

Our client based in Manchester is currently looking for a skilled Software Support Analyst. Our Client's Support department promotes a client-focused support culture that rewards employees for innovation, professionalism, and personal development.

Our client has been in operation for over 100 years and is one of the most trusted brands in the North West. Putting customer service and quality at the heart of their business has seen them go from strength to strength over last few decades and now has a large user base and has multiple sites across the UK and Ireland.

This position involves working in a motivated and driven environment with likeminded colleagues, furthermore the position can often generate unique challenges that will require you to call upon the skills acquired during your time in the role. Our client can offer a work place that can help the successful candidate develop their skills and work in a self-motivated environment.

Responsibilities:

* Demonstrate a proficient background in working with applications and providing exceptional levels of support (to a technical level) within a fast-paced environment across multi-channels.
* Strong background and experience in supporting applications.
* Strong experience using helpdesk systems via the 'Incident Life Cycle'.
* Exceptional troubleshooting/Problem solving skills.
* Exceptional communication (both written/verbal) and Interpersonal skills to maintain a first class level of customer service at all times.
* Exceptional Team Player who works just as well on individual tasks/projects.
* The ability to communicate technical jargon into layman's terms for non-technical minded customers.
* A sense of drive, passion, enthusiasm, commitment and focus to succeed at every task you undertake and to demonstrate your ability in going that extra mile for the customer.
* Exceptional time-management skills and the ability to effectively manage your own workload in conjunction with pre-defined SLA's.
* Experience in updating technical documentation such as Support/User Guides and also Process/Procedure documents.

Qualifications Requirements

* 2+ years supporting or implementing complex software applications
* Superior troubleshooting and analysis/resolution skills
* Strong client focus and ability to manage and exceed customer expectations
* Must be an effective team player.
* Excellent written and oral skills with a strong attention to detail
* Ability to prioritize and manage multiple, complex issues
* Flexibility to support market hours.

If you require further information on this position - please send your CV to (see below)

Software Support - Manchester - GBP24K