Part-time Customer Services Advisor
Are you looking to work part-time for a large Company based in North West London? How about a Company that will pay you up to 25% on top of your salary simply for providing great customer service?
Well if so then you've come to the right place!
Utility Warehouse is the UK's only fully integrated provider of a wide range of competitively priced utility services, spanning both the communications and energy markets, and our growth is based upon 'word of mouth' recommendations, mainly provided to us through our network of around 40,000 business partners across the UK. And grow we do, because we are passionate about delivering excellent customer service and this is a passion we expect from every member of our team.
With our stunning and modern network headquarters being based in Colindale, North West London, we are easily accessible via the Northern Line and are an easy drive from the North London, Middlesex and Hertfordshire areas.
What we offer
At Utility Warehouse we offer people stability, career progression and a workplace that still has that family feel which you don’t often see in larger companies.
When you join us, you will go through our induction programme, where our expert trainers and academy teams will give you the guidance and knowledge you need to go on to the phones as a great advisor. From there, our dedicated teams will support you through the remainder of your probationary period. Once you have completed probation, you’ll receive a very special ‘welcome to the family!’.
For this position, we also offer a competitive salary of £19,500 (pro rata), a bonus structure of up to 25% of salary, as well as a benefits package including 25 days’ holiday (pro rata and in addition to bank holidays), free parking, an annual salary review, share options, an additional Christmas Bonus, staff discount and much more!
About the role
We are looking for people who love customers and will be able to deliver great customer service with a personal touch.
We measure our advisors’ performance against what is most important to us: our customers’ satisfaction.
Our advisors are ambassadors for our Company and we are looking for people who have:
- Life experience, people who know how to manage utility bills in either a professional capacity or in your own home
- Both a 'can do' attitude and 'customer first' approach
- The ability to take ownership and use initiative
- Excellent written and verbal communication skills
- Excellent numeracy and literacy skills
- A basic knowledge of Excel and Word
We are looking for people to work with us on a part-time basis during our core hours of 09:00 to 17:30 Monday to Friday and 09:00 to 16:30 on Saturdays.
Please note that while we are happy to be flexible with working hours during the week, Saturdays will be included in your working pattern.
This role will commence from September 2017.