Field Line Manager

Brunswick Executive Search Limited
40000.00 GBP Annual + negotiable up to GBP40K plus car
24 Jun 2017
21 Jul 2017
Contract Type
Full Time

Our client is a successful, independently owned specialist in the provision of high quality fire and security solutions into all commercial sectors. They are growing fast, with an anticipated turnover of cGBP7m and employing c 80 staff.

Their core values are extremely well - defined and they are renowned already for a level of service that exceeds industry norms. They are now determined to accelerate further development their customer care capability and require FIELD LINE MANAGERS to assist in taking ownership of this.

This is a refreshing and innovative environment and provides excellent personal development potential.

Reporting to: Service Manager

Key responsibilities:
  • Ensure compliance with H & S rules and regulations.
  • Support coordinators to ensure maximum engineer efficiency and margin.
  • Ensure engineers have correct equipment and plant.
  • Manage engineer audits.
  • To complete site/product audits.
  • To provide engineering team reports.
  • To monitor training requirements of individual engineers and feedback to HR Manager.
  • As part of the management team to ensure employees understand and live the Company values, vision and mission.
  • Demonstrate an excellent customer service focus when dealing with clients, other members of staff and members of the public and to display Company values.
  • Provide representation of the Company by maintaining contact with customers and promoting the Company's products and services.
  • To work within a specific territory and to close out calls in line with targets and KPI's.
  • Troubleshoot problems brought to your attention from engineers.
Start date: ASAP

Location: Two roles: GREATER LONDON and MIDLANDS

Candidate profile:
  • Experienced team leader with Fire and / or Security sector engineering background.
  • A natural leader who takes ownership and gets things done.
  • Comfortable in a KPI driven role, and can manage results through others.
  • Ambitious and looking for personal advancement.
  • Highly focused upon customer service quality, with good customer relationship skills.
  • Disciplined, energetic and prepared to challenge the norm.