Head of Customer Solutions

Recruiter
Kramer Westfield
Location
United Kingdom
Salary
70000.00 GBP Annual + cGBP70,000 + Bonus + Bens
Posted
02 Jul 2017
Closes
29 Jul 2017
Function
Consultant
Contract Type
Permanent
Hours
Full Time
Head of Customer Solutions
Global Wireless Infrastructure Company
cGBP70K + Bonus + Bens
Home-Based

This is a unique opportunity to join a global player in wireless infrastructure solutions in a truly influential position. With an established base of existing clients worldwide, but with huge potential to tap into new markets, and with new products in the pipeline, our client is focussed on global growth. Due to promotion, they now have a requirement for a Head of Customer Solutions.

The Head of Customer Solutions will be responsible for leading a small team of technical experts providing technical input from presales stage, through programme delivery and up to handover to operational teams. He or she will work closely with development teams, customers and channel partners to ensure a seamless process from initial enquiry through to implementation. This is a hands-on role and the Head of Solutions will also take personal responsibly for key projects as well as providing oversight to the other members of the solutions team. Clients can be in EMEA or APAC so some international travel will be required.

The successful candidate will have experience of leading a presales, projects or delivery team in a mobile technology environment such as GSM, UMTS or LTE and will probably have worked either for a network operator or equipment vendor. Likely to be qualified to degree level, applicants will have strong customer engagement skills and have experience of managing contracts through the RFP/RFI process. Above all we are looking for a team player, flexible in their approach and able to contribute to the development of the Customer Solutions function in a fast-growing company.