Advice, Support & Guidance Worker - Aged Veterans

20503.00 - 21528.00 GBP Annual + + excellent benefits
07 Jul 2017
18 Jul 2017
Contract Type
Full Time

Closing date: 18 July 2017 (Midnight)

We're looking for three self-motivated individuals with experience of providing specialist level housing and/or welfare benefits advice to vulnerable people to join us as Advice, Support & Guidance Workers and play a vital role in a brand new service.

Due to a growing need, Shelter Merseyside have established an integrated service to support ex-service men & women aged 65+ who are experiencing housing related issues and social isolation across Merseyside. The Aged Veterans team will provide advice and offer low-level support in community venues and veterans' homes to enable them to access, keep and improve their accommodation. A partnership project, it will use income from the Aged Veterans Fund, funded by the Chancellor using LIBOR funding as part of The Royal British Legion's Healthy Living Portfolio.

Benefits include 30 days annual leave, the possibility of flexible working and significant opportunities for learning and development.

Your key responsibilities:

  • Delivering professional, impartial, pragmatic and outcome focused support to a range of clients with complex needs to ensure they can sustain their accommodation and thrive in their community
  • Undertaking comprehensive needs assessments, developing support/case plans and helping clients to access funds to help them secure accommodation
  • Advising on issues like homelessness and housing, tenancy, domestic abuse, relationship breakdown, dampness and disrepair, illegal eviction, welfare and housing benefits, debt, employment, child and/or adult protection
  • Working flexibly within a strategic and legislative framework, making sure all work meets external and internal quality, contractual, performance and professional targets and reflects the needs of the service.

And what you'll need:

  • Proven experience of working with vulnerable people and/or members of the armed forces/ex-service men & women within a safeguarding framework
  • A track record of engaging with individuals and structuring personalised support plans to deliver outcomes through multi-agency processes and protocols
  • Proficiency using case management systems and Microsoft Office applications
  • A client-focused, collaborative and results-driven approach, excellent relationship building skills and a willingness to challenge the status quo and introduce new methods, ideas and processes.

For further information about the role and the benefits of working for Shelter please visit our website.

Shelter is committed to safeguarding and promoting the welfare of clients, in particular children, young people and vulnerable adults, and expects all staff, workers and volunteers to share this commitment.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

We're here so no one has to fight bad housing or homelessness on their own.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.