ALM Tools Lead (Support, Manager, ITIL, Java, SQL Server, Linux)

Recruiter
HM Revenue and Customs
Location
Telford
Salary
52250.00 - 57750.00 GBP Annual + GBP52,250.00 - GBP57,750.00
Posted
11 Jul 2017
Closes
18 Jul 2017
Category
IT, Internet
Function
IT
Contract Type
Permanent
Hours
Full Time
ALM Tools Lead (Support, Manager, ITIL, Java, SQL Server, Linux)
Salary: GBP52,250.00 - GBP57,750.00
Location: Telford

With 60000+ staff and 50m customers, HMRC is one of the biggest organisations in the UK, running the largest digital operation in Government and one of the biggest IT estates in Europe. We have six modern, state-of-the-art digital delivery centres where multiple cross functional agile teams thrive in one of the most dynamic and innovative environments in the UK. We are expanding our Service Cloud Delivery Group and are recruiting into a number of posts within the Revenue & Customs Digital Technology Service in Telford.

About the ALM Tools Lead (Support, Manager, ITIL, Java, SQL Server, Linux) role

A new team is being formed to provide ongoing support and administration of tools focussed on Configuration Management and Application Lifecycle Management within HMRC as part of the Columbus Transition programme. In the ALM Tools Lead (Support, Manager, ITIL, Java, SQL Server, Linux) role you will be providing leadership and management to a small expert support team, engaged in the delivery of both Commercially-sourced and bespoke developed Configuration Management and Application Lifecycle Management Tools.

On a day to day basis the Application Service Lead owns and operates the function and acts as a key contact within the delivery management community. You will be responsible for

•Impacting the cost of change to a service, both in cost and resource terms
•Day to day people management
•Escalation of service issues, including on-call
•Delivery and workload management, including periodic management reporting
•ITIL Service management Process definition, implementation and management within function, ensuring all appropriate processes are observed
•Drive Lean and Agile working practice and culture within the function
•Quality Management within function, ensuring appropriate quality control is undertaken
•Proactive identification and management of risk
•Service Improvement, including identification, development and ownership of investment cases
•Technical tools leadership & strategy

To be successful in the ALM Tools Lead (Support, Manager, ITIL, Java, SQL Server, Linux) role you will need administrator-level knowledge of at least one configuration management tool (from the 'technologies involved' list) coupled with administrator-level knowledge of Atlassian JIRA, Confluence and Bamboo.

We expect you to be at least Foundation Level ITIL Service Management with an understanding of Agile, Lean and Scrum.

To apply for the role of ALM Tools Lead (Support, Manager, ITIL, Java, SQL Server, Linux), please click 'apply now'.

**Technologies involved list
Sonatype Nexus l Collabnet Subversion l Serena Dimensions 12 l IBM Synergy and Rational Clearquest l BMC ADDM l Apache, Java virtual machines l SQL Server l Virtualised infrastructure l Linux, UNIX, Windows operating system

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