We're looking for an exceptional Energy Advisor to join our Community Investment team to help us deliver our Energy Advice service to our residents.
You will travel around the regional housing stock to provide one to one and group advice to residents in need of energy saving advice. This will include helping residents to understand their heating systems, advise on fuel efficiently and inform residents about bill paying options. You will assess the insulation and energy upgrade needs of customers' homes, and either provide energy saving advice to customers or refer them to the appropriate specialist support service, such as financial guidance, employment support, and digital skills training, or property teams.
We'll look to you to deliver an excellent, consistent and responsive customer focused service, working closely with colleagues to embed energy advice across Community Investment and Clarion Housing. You'll also be required to share energy advice best practice through regional networks and develop relationships with other housing associations and potential partners.
Your initial priorities will include:
- Gaining an understanding of the Energy Advice service and its fit with the wider Guidance Team programme, the Financial Inclusion programme and the Digital Inclusion programme
- Undertaking appropriate training and professional boundaries training
- Working with the other Energy Advisors and Guidance team colleagues to establish a strong, supportive and dynamic team ethic
- Gaining a sound understanding of the wider Community Investment service and its activities, recognising and identifying opportunities for joint working, pro-active referrals and the creation of a holistic service across all specialisms.
You'll already have experience of delivering high quality, face to face guidance services, gained in an energy (or similar emotive) context and will ideally hold the City & Guilds Level 3 Award in Energy Awareness.
You'll role model team working skills, be an excellent communicator, display personal integrity and credibility, and be willing to collaborate with both colleagues and external partners.
A passion and drive to successfully deliver high quality energy guidance to enable residents to make positive, sustainable changes to their circumstances will be critical for your success in this role.
Applicants must be able to regularly travel within the area.
This post is subject to an Enhanced Criminal Record Check Clearance.
This is a fantastic opportunity to utilise your extensive skills and experience to really make a difference for people's lives.
Transforming Lives and Communities
Social purpose is at the heart of Clarion Housing Group, and we aspire to reduce poverty and exclusion amongst our residents, by giving them the tools and support the need to tackle the problems they face and change their lives for the better.
To learn more about how you can support us in achieving our vision and reaching our ambitious targets please download the additional information found within the vacancy details on our website via the button below.
If this sounds like an opportunity you would be interested in, we look forward to hearing from you. When applying please use Google Chrome.
Interviews will be held on 15th, 17th and 18th August 2017
We are committed to equal opportunities in employment and service delivery.