support service manager - Oxford

27000.00 - 29000.00 GBP Annual
11 Jul 2017
20 Jul 2017
Contract Type
Full Time
Support Manager
GBP26k+ benefits

We are looking for a new support manager to join our team. You will be responsible for managing several of our supported living services. We are looking for an individual who has got experience of managing remote staff teams and of supporting people with learning disabilities, autism and challenging behaviour as well as other related conditions.

You must have a real empathy for people and ensure the needs and aspirations of those supported are being met and that this can be evidenced. It is essential that you can support the development of the service so that the people supported live valued and meaningful lives and that staff continue to be led to provide excellent support services.

You will build constructive relationships with the local authority, families, staff, and the wider community and seek opportunities to promote personalised support to the people supported.

You will be responsible for directly Line managing a Team Leader and a group of Support Workers at this point providing regular supervisions, appraisals and inductions, you will also be required to complete monthly service visits and finance audits.


*To ensure the highest quality and standards are met in the preparation of risk assessments, support plans and person centred plans, ensuring that outcomes are monitored, met and evidenced.
*To quality control and coach team members so that service provision delivers the outcomes and focuses on the aspirations that people supported have identified.
*To ensure that relevant Affinity Trust policies and procedures are understood and applied by staff in relation to quality, safeguarding, criminal records, data protection, HR, health and safety and that the service meets CQC and Supporting People quality and compliance benchmarks.
*To ensure all relevant records in relation to people we support and employees are appropriately maintained, accurate and up to date.
*To ensure the production of weekly rota's is effective, provides the appropriate support hours and minimises costs, including the use of agency staff.
*To undertake and champion the performance management and development of people including coaching, regular 1 to 1s and performance reviews.
*To develop an approachable and professional culture where good practice is implemented, encouraged and recognised.
*To provide accurate and timely information and reports on the performance of services managed, ensuring the requirements of contracts are met.
*To authorise expenditure against an agreed budget to ensure that costs remain within financial limits.
*To build constructive relationships with commissioners, families, carers, staff, neighbours and the wider community.
*To take the lead in recruitment, induction and training of employees, ensuring all staff are up to date with mandatory training, service specific training and to chair team meetings.