To be responsible for the prompt and accurate despatch of donor "thank-you" letters and receipts, ensuring the appropriate acknowledgement is sent.
To administer all processes and procedures concerning the prompt and accurate recording of all income received, and processing standing orders, credit and debit cards, online (including Justgiving and Virgin Money Giving), charity vouchers, cheques, cash, matched giving, foreign credits, etc. To add registrations for specific UK challenge events, and chase all payments owed. To alert the Head of Major Giving and / or the Director of Fundraising and Marketing, or relevant co-ordinator, to potential major donors, based on information gleaned from donations received, e.g. address, amount, bank, contact of, etc. To work closely with the Database Manager to help develop the fundraising database, ensuring that files are regularly cleaned and updated and that comprehensive and accurate donor profile information is recorded and maintained and to revise and improve systems for a) acknowledging donations, b) recording of Fundraising income received directly into the bank and c) managing payments by credit and debit card and charity voucher. To deal promptly and efficiently with general telephone and email enquiries and other queries from donors relating to the work of the department.
To liaise with the Post Opening Supervisor ensuring the procedures linking Post Opening to Fundraising are carried out effectively and accurately and in line with the Data Protection Act.
To monitor the Jewish press and regularly update relevant members of the Fundraising department on any deaths/births/marriages/engagements that involve existing donors.
To be an active member of the Fundraising department and to work on any other initiatives as seen fit by the Director of Fundraising and Marketing.