Supplier Relationship Manager/Vendor Manager
Our city client is recruiting a permanent Supplier Relationship Manager/Vendor Manager. If you have 3 years plus experience working in a supplier/vendor management environment with a broad understanding of the UK payments industry, then we would like to receive your application.
Purpose of Job
To support the Head of Operations, as directed, with the management of the key suppliers to the Scheme, taking primary responsibility for:
- Relationship management of the key suppliers to the Scheme, acting as the main point of contact within the scheme for all supplier matters.
- Monitoring and review of supplier service delivery against Service Level Agreements, with the aim of ensuring the ongoing stability and resilience of the Service.
- Contract management and development in relation to the delivery of the Service, including planning and implementing contract reviews where necessary.
- Planning and controlling the workflow from the Scheme to Suppliers (in particular in relation to the core infrastructure) relating to change or testing activity.
- Ensuring Scheme and Participant testing of change to the Central Infrastructure is executed in accordance with agreed plans
Main Activities and Responsibilities
Supplier Relationship & Performance Management
Establish and maintain positive, collaborative relationships with the key suppliers, in particular, with critical suppliers such as the Central Infrastructure provider and the settlement provider.
Monitor supplier KPI performance against contractual obligations and SLAs to ensure delivery to agreed standards and meet regularly with suppliers to discuss; report on changes in service delivery. Take action to support resolution of supplier under performance/service quality issues.
Act as the single point of contact for any supplier related queries to provide continuous and controlled collaboration; manage relationships from both operational and technical perspectives.
Ensure communication protocols and procedures with suppliers are in place and adhered to and maintain up to date supplier contact lists.
Ensure supplier contracts are regularly reviewed and maintained and identify opportunities to develop them (and SLAs) where possible. Raise any contractual issues or concerns with the Head of Operations.
Validate all supplier invoices and ensure they are paid correctly and within agreed timescales.
Ensure that agreed Change Control procedures are followed, such as Requests for Change (for fixes, new developments/enhancements and project change) and Impact Assessments (including cost/time/risk/quality implications) of changes proposed by participants, Scheme Committees or suppliers.
Hold change review meetings with suppliers; work with suppliers to plan, test and implement agreed change; feedback on supplier strategic change initiatives.
Critically assess existing procedures and processes in place with suppliers and as required, propose methods to address any specific gaps/drawbacks or make enhancements to service documentation. Ensure that supplier crisis and incident management procedures are constantly reviewed and refreshed.
Liaise with internal stakeholders, such as the Operations team, where required to support effective issue resolution during incidents. Ensure that all service failures and supplier incidents are reviewed, root cause understood and where necessary revised controls are implemented. Escalate complex supplier risks or issues to the Head of Operations when required.
Ensure clear hand off points between the scheme and suppliers for any service related query and incident resolution.
Engage with the Operational Testing Officer to agree, plan and implement any testing that requires supplier involvement, including contingency testing and change/project testing such as UAT and Regression Testing.
Review supplier testing reports and ensure that learnings and recommendations for future action are taken forward.
Subject Matter Expertise
Develop and maintain specialist knowledge of: the services provided by each supplier and the terms of contracts in place, including SLAs; operational procedures with suppliers; supplier change control processes.
Build and maintain an awareness of the CPMI IOSCO regulatory guidance relating to scheme critical service providers and review the guidance periodically to ensure continued adherence.
Engage with the Operational Resilience Manager on any requirements set for the scheme by Bank of England FMID Supervision in relation to suppliers.
Build and maintain a detailed knowledge of the end-to-end service and payment process, including settlement.
Work with colleagues in the Operations Management Team to directly support the Head of Operations, including deputising for the HOO as required.
Develop and maintain an understanding of the roles of the other members of the Operations Management Team to provide cover when necessary.
Work with colleagues in other teams, such as Development, to provide subject matter expertise.
Scope & Location
Part of the Operations Management Team, reporting directly to the Head of Operations.
Normal working hours are 9am to 5pm; however, as the Scheme operates 24*7 there may occasionally be a need to work outside of these hours.
London based but with occasional travel to supplier premises in the UK as required.
Working Style - Occasional Mixed Working
Work can effectively be done at home or remotely on an occasional basis (eg personal circumstances, completing project work).
Contractual terms will remain office based.