Part-Time Credit Controller

CB Asset Resourcing
23000.00 GBP Annual
12 Jul 2017
07 Aug 2017
Contract Type
Full Time

An exciting and expanding financial services organisation based in London are looking for an experienced and forward-thinking Credit Controller to join their growing team working 3 days a week (flexible on which days)

What are my responsibilities?

  • Manage the Collections and bad debt cases to minimise customer arrears by contacting business customer who are in arrears to resolve outstanding payments via telephone, letter and e-mail
  • Deal with designated portfolio cases and conduct investigations into the customer's financial affairs
  • To be able to negotiate payment terms
  • Resolving customer complaints in order to minimise losses
  • Work with customers to resolve issues whereby direct debits that have been cancelled or failed
  • Liaise with external legal organisations when dealing with queries arising from legal action
  • Working with other teams across the business, including Risk and Sales to assist with payment queries and settlement requests
  • Ensuring customer records are kept fully up-to-date
  • Produce weekly/monthly reports of arrears to the Risk Manager

What experience do you need for the role?

  • Excellent communication skills with ability to follow through on difficult decisions
  • Collections/Credit Control experience, ideally within a financial services environment
  • Adaptable, self-motivated team player
  • Be proactive and acts on own initiative and have good problem-solving skills
  • Ability to cope with change, be flexible and handle difficult situations