Advice, Support & Guidance Worker - Housing
Closing date: 26 July 2017 (11.30pm)
We're looking for a self motivated, dynamic individual with experience of providing housing advice to join us as an Advice, Support & Guidance Worker and help us help the residents of Liverpool who need our support.
Based in Liverpool city centre, we provide advice, support and guidance on housing, debt and welfare benefits to people in housing need. We also have a specialist Legal Housing Advice service and Information & Resource provision where clients can find the information to support their needs, plus a floating support service that helps clients across Merseyside. This structure enables us to provide an integrated and holistic service focusing on homelessness prevention and tenancy sustainment to individuals and families, regardless of eligibility or advice need.
Benefits include 30 days annual leave (pro rata), the possibility of flexible working and significant opportunities for learning and development.
Your key responsibilities:
- Conducting initial client interviews at Advice Centre, outreach sites and over the telephone in order to ensure they can sustain their accommodation and thrive in their community
- Agree clients' needs and identify desired outcomes/actions
- Carry an active caseload
- Develop support/case plans, confirmation of advice letters and risk assessments
And what you'll need:
- Recent experience of providing specialist level housing advice
- Proven relevant experience gained working with vulnerable people and/or people with multiple and complex needs within a safeguarding framework
- Good typing skills and proficiency using case management systems and Microsoft Office applications.
For further information about the role and the benefits of working for Shelter please visit our website.
Shelter is committed to safeguarding and promoting the welfare of clients, in particular children, young people and vulnerable adults, and expects all staff, workers and volunteers to share this commitment.
At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.
We're here so no one has to fight bad housing or homelessness on their own.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.