Support Analyst/Service Desk Analyst/1st/2nd line Support

Vadis People Services Ltd
25000.00 - 28000.00 GBP Annual
14 Jul 2017
21 Jul 2017
IT, Internet
Contract Type
Full Time
Are you a Support Analyst (Service Desk/Help Desk Analyst, 1st/2nd Line Support) looking for a new challenge? Would you like the opportunity to make your mark as a key member of a brand new Service Desk team. Does the thought of working for an ambitious, service driven organisation that is passionate about the people and the communities it serves appeal to you? Are you looking for a company that will recognise your efforts and invest in your future to help you grow personally and professionally.

Our Client, based in Esher, Surrey (near Chessington, Kingston, Epsom, Cobham, Leatherhead, Surbiton), is offering a fantastic opportunity for IS Support Analysts to join their brand new support team that, at full strength, will comprise 4/5 people providing end to end support for Desktop, Telecommunications and some Server etc. servicing 450 internal customers across 22 sites.

They are looking for support analysts, with exemplary customer service skills - people who are happy to go the extra mile in pursuit of excellence delivering a real end to end service - service that will be delivered both over the phone and desk side, with occasional site visits.

To be considered for these roles we would expect you to be able to clearly demonstrate at least 2 years experience working in a mixed Service Desk 1st/2nd Line Desktop Support role with specific skills in much if not all of the following:

Microsoft Operating Systems - Windows 7,8,10
MS Office
Active Director (AD)
IP Telephony and mobile
PC & Laptop builds
Windows Server

Core working hours will be set up on a shift pattern to cover business hours (8-6). In addition you may be called upon as part of an on call rota and you will also occasionally be invited to attend special events that could involve some evening/weekend presence. Realistically you will have to be a car owner/driver to cover those occasions and site visits.

In return for your experience and your drive to continue with your career development, you can expect a salary in the region of GBP25,000 to GBP28,000 + excellent benefits. If you feel you have the relevant skills and experience and would like to know more, please send your CV as a matter of urgency to Tessa Farrell at Vadis People Services.

Vadis operates in the capacity of both an employment agency and an employment business

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