Customer Service Consultant - Billing Support

Bridgewater Resourcing Solutions Ltd
23000.00 - 25000.00 GBP Annual
14 Jul 2017
21 Jul 2017
IT, Internet
Contract Type
Part Time

Customer Service Consultant - Billing Support

Technology Sector

Initial 6 month contract - leading to permanent employment

Central London

Salary Circa GBP23-25,000

Our client is a recognised market leader in On Demand, integrated Front Office software for the staffing and recruitment industry.

Throughout the recruitment industry, their software solutions are utilised worldwide, by a wide range of staffing and recruitment firms - from emerging new businesses to large, global, multi sector recruitment organisations.

Due to significant growth, we are looking for a Customer Service Consultant to join the international billing support team, based at the state of the art London Headquarters.

As a Full time Customer Service specialist within the Billing Support team, you will be working closely with the Technical Support, Sales, Professional Services, and Revenue teams to provide updates on customer statuses. You will learn from and work alongside our Billing Support team to create an incredible customer experience with collection of past due invoices and incoming billing inquiries. You will proactively work with your manager and clients to properly maintain invoicing.

A typical day might include:

  • Actively monitoring Aging Reports for Past Due customers and sending messaging when necessary
  • Answering incoming Billing related questions
  • Gathering the required information to help resolve any client inquiries efficiently
  • Extensively researching billing issues that are raised
  • Managing client expectations regarding estimated response times for issue resolution
  • Collaborating with team members to manage and escalate client inquiries

This job might be for you if:

  • You have 1-2 year's work experience within a technology or finance setting
  • You have excellent customer service skills
  • You enjoy resolving issues

Strong culture makes this company a great place to work! Weekly breakfasts and lunches, monthly social events, annual summer and holiday parties, and volunteering outings all add to an incredible office culture.