German speaking Customer Care Associate

Recruiter
ABL - the language specialists
Location
London
Salary
23000.00 GBP Annual
Posted
14 Jul 2017
Closes
21 Jul 2017
Function
Consultant
Contract Type
Permanent
Hours
Full Time
Responsibilities:

* Providing high standards of customer services role spanning all forms of communication, including inbound telephone, email, live chat and social media contact
* Ensuring a totally seamless customer experience and providing product advice
* Liaising with customers with regards to returns, order status and providing general timeline logistics information
* Dealing with complaints and escalations
* Liaising with the shipping department to solve issues raised by customers with regard to either orders or returns
* Tracking orders
* Assisting the finance department with customers on security checks (calls or emails) and any accounting enquiries and flag accounting issues raised by customers

Essential skills and requirements:

* Fluency in German (written and spoken)
* Fluency in English (written and spoken)
* Experience in customer service
* Keen interest and understanding of fashion and luxury brands
* Excellent communication and interpersonal skills
* Strong problem solving skills
* Ability to multitask and prioritise workload