Technical Support Analyst

HM Revenue and Customs
42750.00 - 47250.00 GBP Annual + GBP42,750 - GBP47,250
14 Jul 2017
18 Jul 2017
IT, Internet
Contract Type
Full Time
Technical Support Analyst

Location: Telford, UK
Salary: GBP42,750 - GBP47,250

With 60000+ staff and 50m customers, HMRC is one of the biggest organisations in the UK, running the largest digital operation in Government and one of the biggest IT estates in Europe. We have six modern, state-of-the-art digital delivery centres where multiple cross functional agile teams thrive in one of the most dynamic and innovative environments in the UK. We are expanding our Cyber Security and Information Risk Delivery Group and are recruiting into a number of posts within the Revenue & Customs Digital Technology Service in Telford.

HMRC, as a Civil Service department, is required to undertake appropriate actions to provide assurance that IT solutions, deployed to assist HMRC meet their business requirements, have an appropriate level of Cyber Security & Information Risk controls in place applied prior to the live deployment of the IT. IT includes infrastructure and associated people and processes where relevant.

CSIR play a key role within the provision of HMRC's strategic direction alongside other key stakeholders, are responsible for the standards and requirements as laid down in support of policies and processes.

Responsibilities of the Technical Support Analyst:

Working with Business areas to understand, scope and define their security and technical requirements
Inputting into the security aspects of Security Architect Blueprints which will guide projects and programmes
Representing security at technical design authority meetings covering a wide range of technical solutions
Working with other technical architects to develop cross-discipline solutions enabling our business
Actively supporting HMRC's Digital Transformation including secure delivery of cloud solutions
Providing advice, guidance and peer review to other CSIR teams and wider HMRC acting in a Tier 2 capacity
Be a security exemplar offering risk based, pragmatic advise to business areas ensuring that risks are managed appropriately
Communicate all lessons learned to wider CSIR teams and CSIR leadership;
Actioning escalated Cyber Security problems and service requests in a timely manner;
Owning and managing cyber security issues through to resolution;

Success Factors of the Technical Support Analyst:

Customers are satisfied with the service that they receive in relation to the provision of the service from the Cyber Security and Information Risk Technical support team.
Building relationships with the technical communities within HMRC and our relevant vendor partners
Feeding into our wider technology strategy, particularly with regards to the design and operation of security services and solutions

Technical Skills of the Technical Support Analyst:

• Solid technical foundation
• Good technical understanding of networking concepts
• Able to review and critique Logical and Physical Architecture models
• Familiar with tiered architectural designs
• Knowledge of Internet architectures and controls
• Ability to assimilate new technologies and models quickly and identify potential security weaknesses
• Understanding of application security and applicable security controls/designs

Business Skills:

• Background in security consultancy and solutions design within business environments
• Strong communication skills and stakeholder management
• Can understand business priorities and identify security risks
• Capable of attaining a Government security clearance of SC or higher
• A good understanding of security frameworks and associated legislation; in particular GDPR, Cyber Essentials and PCI
• Can work as part of a wider security team
• Experience in designing secure networks for a variety of customer sizes and industries
• A passion for technology and for making technology work for businesses
• A good level of business awareness and commercial acumen
• Knowledge of other security vendor products and their capabilities.
• Industry specific skills and certifications such as CISSP, CISM or CCP

The applicants with the best skills and experience will be invited to interview, where you will be required to provide evidence as to how you meet the above competencies and technical requirements. Interviews will include additional technical questions or presentation exercise.

To apply for the Technical Support Analyst role, please click the 'Apply now' button.

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