Leasing Associate in the Private Rental Sector based in Wembley, North
This modern and successful company in the Private Rental Sector is recruiting a Leasing Associate who will be responsible for meeting the lease up targets of relevant plots in the company's portfolio in conjunction with the team, and the ongoing re-let and renewal of the apartments when in steady state.
The Leasing Associate will also be responsible for ensuring that all customers receive an exemplary, positive and memorable leasing experience by delivering consistently high service standards.
Key responsibilities include:
Working with the team to meet the business plan lease up goal - time scales and revenue targets
Contacting new customer enquiries, registering their rental requirements and booking viewing tours
Touring potential customers actively promoting the benefits of the company
Negotiating and closing potential customers
Promoting and selling additional revenue generating services such as parking, storage facilities, lounge hire etc
Progressing all leases in conjunction with the operations and administration team
Working closely with the operations team to ensure every arrival (viewing tour and move-in) has an excellent experience
Providing feedback to the Leasing Manager & Head of Leasing on customer responses and headline rents
Touring units and helping manage occupancy/void levels
Being involved in the renewal process
Assisting with hosting and preparing customer events - both prospective customers and residents
Working closely with the Operations team to ensure all arrivals and departures run smoothly and surpass customer expectation.
Ensuring all prospective customers are dealt with in the prescribed response time
Ensuring documentation & initial payments are accurate and compliant
Ensuring every customer and resident have a fantastic experience
Ensuring the software system is up to date & accurate at all times
Striving to excel in the company's Customer Service Standards
Working closely with operations & finance in conjunction with all leases.
IT literate with CRM software and Excel
Excellent communication skills
Good written and numerical skills
Excellent organisation skills
Hungry to learn & possesses a strong desire to progress.
The salary for this role will be GBP21,000 to GBP25,000 dependent on experience. The hours for this role are Monday to Friday 9.30am to 6.00pm.
Fantastic benefits include 27 days holiday plus bank holidays, private medical insurance, discretionary bonus scheme etc.