Customer Service Representative/Order Processor

Expiring today

Recruiter
Mulberry Recruitment
Location
Camberley
Salary
22000.00 GBP Annual
Posted
20 Jul 2017
Closes
17 Aug 2017
Function
Administration
Contract Type
Permanent
Hours
Full Time

Customer Service Representative/Order Processor

Location: Camberley

Salary GBP22,000

My client who are based in Camberley are looking for a Customer Service/Order Processor to join their team. We are looking for candidates who have got excellent experience working in a busy environment and has got strong organisational skills. It would be advantageous if you have got experience of using SAP. This role is based on a 12 month contract.

This would include offering a high level of support to both our Internal and external Customers, including the external sales teams

Processing quotes and orders within a set service level.

Developing and maintaining a high level of service to the internal and external Customers.

Developing knowledge of all products ensuring quotes & orders can be raised through the internal computer systems.

Raising purchase orders with production facilities

Tracking orders and deliveries through to invoice stage.

Raise external purchase orders with 3rd party suppliers maintaining good relationships.

Updating internal computer systems on a daily basis, CRM (Customer Relationship Manager), SAP for all orders and quotations.

Answering incoming calls and email queries within a set service level concerning prices, stock availability, delivery times, account queries and technical questions from all Customers.

Provide basic support for all products and their applications.

Skills/Qualifications/Experience

An organised approach with excellent time management skills

To have worked as part of a team previously

A high level of experience using Microsoft Office: Word, Excel and Outlook is required.

Very good communication skills, with the ability to use your own initiative but also know when matters need to be referred to a manager.

A good level of English spelling and grammar

Worked towards tight deadlines and service levels

Accuracy and attention to detail

Excellent customer service skills and a professional telephone manner

Experience in SAP would be highly beneficial