Customer Service Coordinator

Hays Specialist Recruitment Limited
20000.00 GBP Annual
22 Jul 2017
19 Aug 2017
Contract Type
Full Time

Customer Service Coordinator based in Dunfermline, GBP20 - GBP22 k pa + Excellent Progression Opportunities

Your new company

An exciting forward thinking well known business based in Dunfermline are looking for a Customer Service Coordinator to join the team. Salary GBP20,000 - GBP22,000 depending on experience

Your new role

The Customer Service Coordinator is responsible for the day to day management of administration relating to customer issues. This includes but is not limited too:

Monitor the Customer Services Inbox and taking incoming call in regards to problems and defects
Receive and log the results of all telephone calls and emails from Customers
Ensure the preparation and issue of the weekly defects report
Liaise with all relevant staff required and plan accordingly to get defects fixed
Extensive diary management and planning
Route planning and logistics
Provide feedback to the technical department in relation to defective materials etc
Ensure the correct allocation of work to the contractors to fix issues that have arisen
Balance and co-ordinate schedules
Maintain reasonable timescales for customers for any remediation works, and ensure that customers are kept informed throughout any process
Follow the complaints and escalated complaints procedure

What you'll need to succeed

This is an exciting opportunity for a professional with great interpersonal, communication and relationship skills who can meet and exceed customers' expectations and help them with every step of their journey. You must be assertive, confident and positive with excellent I.T, planning and customer service skills. You will ideally be educated to Degree level although this is not essential.

What you'll get in return

You will work for an exciting company that offers excellent career progression, regular salary reviews, pension and the opportunity to make a real difference and be noticed.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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