FNOL Claims Manager

North Lanarkshire
65000.00 - 100000.00 GBP Annual + GBP65000 - GBP100000/annum
25 Jul 2017
22 Aug 2017
Contract Type
Full Time
My client an award winning insurer are looking to recruit a Claims Manager to run their FNOL unit.

You will assist in supporting the strategic development and lead the delivery of Customer Service for the FNOL claims function, including the associated performance and requirements of similar functions.

The role will be responsible for driving and embedding the delivery of market leading customer experience and technical outcomes at the point of claim notification, working in partnership with the wider claims business.

You will provide overall business leadership for the change activity related to the creation and development of my clients proposition, including direct operational leadership of the FNOL claims function.

Lead, manage, motivate and develop direct reports so that they know what is expected, are able to maximise their contribution to business objectives and realise their potential.

The role will require you to establish and maintain effective relationships with all of the other Claims functions to contribute to the overall delivery of my clients claims strategy.

The ideal candidate will have experience of leading a busy customer focused and performance driven environment, including the delivery of service level targets and Business Objectives. Experience of leading high volume claims call operation would also be an advantage, managing change programs is essential.

The role can be based anywhere in the UK but will requite travel to my clients other sites across the UK as and when required.

Please visit the IDEX Consulting Ltd website for further opportunities. If your application is successful we will contact you to discuss the opportunity in more detail within 2 working days of receiving your application. If your application is unsuccessful, the information supplied may still be retained for use in connection with future vacancies. Due to the overwhelming application response we receive through various sources, should you not hear from us within one week then please assume your application has been unsuccessful