Senior Payroll Specialist

25000.00 - 28000.00 GBP Annual + GBP25000 - GBP28000/annum
25 Jul 2017
22 Aug 2017
Contract Type
Full Time
Our client who are a well regarded business, are looking for an experienced Senior Payroll Specialist.

The Role:
To own, take responsibility and be accountable for an allocation of clients ensuring service excellence at all times - ensuring accuracy and on time service delivery. To be a dedicated point of contact for a client allocation providing clients and colleagues with support on payroll and payroll system issues.
Review, develop and manage client accounts to enhance service delivery and increase business revenue. To mentor, coach and develop colleagues in order to ensure operational efficiency at all times. Identify improvements, contribute ideas and optimise service for your clients meeting individual, departmental and business objectives. To directly contribute towards the achievement of the divisional objectives.
To deliver excellent service to internal and external clients, possessing the required account and payroll knowledge to fully support them.
To be a 'go to' subject matter expert for specific payroll advice and guidance.
To communicate with clients in a professional, effective, polite manner and resolve any queries in a timely manner.
Use the Client Management System to record details of all client contact; telephone, email or client visits.
Complete Clients' payroll instructions in the appropriate priority order, taking into account special instructions agreed with the client.
Possess full awareness of specific client requirements and ensure these are documented within the payroll system.
Complete all set tasks accurately and efficiently, adhering to deadlines and referencing Payroll Instructions, Procedures, Training notes and Quality procedures as appropriate.
Complete administrative tasks fully and accurately to meet required standards and work procedures.
To ensure that Company policies and procedures are followed adopting professionalism at all times.
Conduct account client reviews in person, either at client site or Moorepay to review payroll service, parameters and Service Level Agreements. Attend pre-sale meetings to support Sales when required.
Represent the division in seasonal event projects, cascading information in a structured agreed format
Be a team and department contact / resource for knowledge in SMP, Pensions, and complex payroll issues.
Identify and step in when appropriate to take responsibility of monitoring a team/tier and the appropriate workflow
To demonstrate competence in processing/checking a Tier 1 or complex payroll accurately.
To own or participate in projects aligned to delivering our departmental or business objectives

You have:
Experience in payroll service provision, Microsoft Word and Excel. Extensive experience of all levels of Payroll/Pension legislation.
Possess excellent written and verbal communication skills

It would be desirable if you also have:
Previous experience of working in an outsourced environment.
CIPP Diploma
Client face to face meetings. Experience of reviewing and documenting processes, delivering training and presentation skills.

They offer:
Pension, Life Assurance and Private Healthcare as standard
22 days annual leave, plus 3 days for Christmas Shutdown
Flexible benefits package that can be tailored to your personal needs