Anne Jagger Recruitment is working with a market leading telecommunications expert based in Canary Wharf, London. Our client handles numerous multi-million-pound campaigns on behalf of some globally recognized brands. We are seeking an experienced Team Manager to help build and motivate a team of Inbound telesales consultants working on behalf of a major insurance client.
You will be responsible forthe day-to-day activities and guidance of their team members. The team manager will set SMART targets to meet goals, implement guidelines, and assist with any issues the employees may have. A Team Leader also has to ensure all members understand the team objectives and work together to achieve this with call monitoring, coaching and feedback sessions ensuring team KPI's met.
- To manage a team of consultants.
- To drive efficiency and performance and motivate and coach the team to deliver against clear targets.
- Sales will need to meet a minimum quality measure.
- Complete flexibility to work within the Contact Centre opening hours.
- The Team Leader must analyse and manage the campaign in order to keep within gross margin target.
Must be able to travel and work from other offices as and when required in line with business needs.
A superb benefits package:
Salary/Rate GBP25,000+ DOE, and an extensive list of other benefits (inc. insurance, childcare vouchers, healthcare, gym membership, discounts, rewards and bonuses)
Reports to: Operations Manager/Account Manager (and in turn Account Director)
Hours: 40 per week, between the hours of 8am - 10pm Monday - Sunday. Hours each week will be as per rota OR fixed shift 12:30 - 9pm Monday - Friday.
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Anne Jagger Recruitment Ltd is an employment agency and employment business.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.
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