Motor Claims Team Leader

25000.00 - 35000.00 GBP Annual + GBP25000 - GBP35000/annum
28 Jul 2017
25 Aug 2017
Contract Type
Full Time
Motor Claims Team Leader
Salary: GBP25,000 - GBP35,000

About Our Client
My client is a leading and expanding motor insurance group who are renowned for their staff reward and recognition, and are in The Times Top 30 Big Companies to work for. They are currently recruiting for Third Party Team Leaders to join their thriving Claims Department.
Job Description

Working in a busy office environment, you will be leading and developing a team of Third Party claims handlers. Managing the performance of this team to ensure productivity, quality and customer service goals are maximised.

You will work in partnership with other Team Leaders in communicating and making agreed change happen across the Motor Claims Unit as a whole to support the achievement of business goals.
You will also work closely with Technical Experts to develop your team to deliver a high level of performance to achieve those goals.

Your responsibilities will include but not be limited to:

Key Responsibilities
• Contribute to and ensure direct reports work within agreed processes in order to deliver the business plan
• Measure direct reports performance against KPI's and SLA's
• Manage, motivate, deliver, set & monitor objectives of direct reports within the TP Team in order for them to carry out their responsibilities and meet agreed service and performance targets
• Undertake regular performance reviews with team members in order to identify business and personal developmental needs
• Ensure compliance to company reserving and payment philosophy
• Handle team technical referrals on a daily basis
• Authorise cheques in an accurate and timely manner, maintaining volume and cheque return data
• Handle complaints in line with FCA/Company guidelines and timescales and adhere to FCA, TCF and Data Protection Regulations
• Know, understand and apply the principles of TCF, and report any potential area of risk to your line manager
• Complete audits on team members and put development plans in place to address training needs
• Develop teams technical knowledge
• Assist with the Recruitment needs of the Business including undertaking interviews and putting forward recommendations
The Successful Applicant
• Previous leadership experience in a TP claims environment is essential
• Be able to understand and guide handlers with third party and personal injury claims in line with claims practices, procedures and philosophies
• Demonstrates excellent communication and organisational skills
• Demonstrates good leadership skills
• Strong customer service and resolution skills
• Ability to mentor and train
• Demonstrates a full understanding and ability to implement delivery of department KPI's and SLA's
• Full TP experience in dealing with property damage and ideally personal injury

What's on Offer
Competitive base salary of GBP25,000 - GBP35,000 depending on experience, coupled with an excellent benefits package