Customer Service Manager

3 days left

Recruiter
Matched Ltd
Location
Haslemere
Salary
36000.00 GBP Annual
Posted
29 Jul 2017
Closes
26 Aug 2017
Function
Consultant
Contract Type
Permanent
Hours
Full Time

Customer Services Manager, Haslemere - cGBP36,000 plus bonus

Our client, a dynamic and market leading organisation based in Haslemere, is seeking a Customer Service Manager to join their expanding team. The successful Customer Service Manager will enjoy a high degree of autonomy within agreed business performance requirements and will lead a busy 10 strong customer service team to provide support to trade and consumer customers.

The customer service team physically manages order receipt and processing using a state of the art online system which also customers to track their orders.

Key Responsibilities
To lead and motivate the team to deliver consistent first-class customer service and manage the productivity of administration processing.

Duties of the Customer Service Manager include:

  • Monitor staff's performance levels and motivate and inspire the team.
  • Manage the team resources to ensure weekly processing is handled efficiently and to agreed performance metrics
  • Handle and respond to escalated customer complaints.
  • Implement processes to set targets and measure customer and consumer satisfaction - handling and monitoring the company's internet customer ratings.
  • Maintain existing and develop new, innovative processes to improve customer and consumer satisfaction.

Profile
The ideal Customer Service Manager will possess:

  • Genuine enthusiasm for customer focus plus experience of team management and driving improvements.
  • Experience of leading a team within a Customer Service Department.
  • Ability to multi-task effectively and remain calm under pressure.
  • Ambition
  • Great attention to detail
  • Ability to develop the team
  • Positive, "can-do" attitude
  • Highly computer literate - CRM knowledge and MS Office Suite

Salary & Benefits

cGBP36,000 plus Performance Related Bonus
09:00 - 17:30 Monday to Friday
25 days holiday plus BHs
Pension
Parking

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