Service Support Team Manager

Recruiter
Juice Recruitment Ltd
Location
Swindon
Salary
25000.00 GBP Annual
Posted
29 Jul 2017
Closes
26 Aug 2017
Function
Consultant
Contract Type
Permanent
Hours
Full Time

Do you have Team Manager and Contact Centre experience? Do you have great Administration Experience?

Juice are delighted to be supporting a well-established company within Swindon looking to appoint a Service Support Team Manager!

Responsibilities include:

  • To lead a team with deliver excellent customer service in accordance with KPIs
  • To maximise individual advisor performance and team engagement
  • To maintain an up to date knowledge of relevant product information and ensure this is communicated effectively to advisor
  • to provide Operational Data and insight to the CSD management team on a daily basis

Experience Required:

  • Experience as a Team Leader (or equivalent) in a contact centre environment
  • Proven success within training and coaching
  • Ability to review customer service data, draw conclusions through careful analysis and use that information to improve the teams performance
    Ability to prioritise, plan and manage own time and that of the team efficiently

Full time, permanent and exciting benefits package for the right candidate!

Please don't hesitate to get in touch if this sounds like the opportunity for you!