Customer Engagement Coordinator

Greater London
23000.00 - 25000.00 GBP Annual + GBP23000 - GBP25000/annum
05 Aug 2017
02 Sep 2017
Public Sector
Contract Type
Full Time
Are you passionate about delivering a high level of customer service?

Have you worked within Housing and/ or Social Care environment?

Do you have previous Communications experience?

Can you commute to Staines on a daily basis?

If you can answer YES to ALL of the questions above then WE NEED YOU!!!

An excellent client of ours in Staines is looking for a Customer Engagement Coordinator to join their busy team. The successful Customer Engagement Coordinator will be responsible for taking the lead on developing customer engagement tools in both Housing and Care & Support Services. You will work closely with the company's Customer Panel, Q Team and other Association employees by providing a range of social initiatives, action plans and/or strategies relevant to our customers.

Other responsibilities of the Customer Engagement Coordinator will include:

* Coordinating the Housing team on customer satisfaction surveys and feedback
* Managing customers' training and development to enable them scrutinise effectively and drive through acceptance of this approach in the wider Association
* Planning, developing, coordinating, implementing and evaluating engagement initiatives
* Co-ordinating with the Housing Team on customer satisfaction surveys and feedback
* Providing a service that can respond quickly to the changing needs of our customers
* Having the ability to support growth - customers, services and products
* Evaluating and improve the value for money of customer involvement activities
* Overseeing complaints handling and analysis to ensure customers get prompt and effective resolution

This is a unique and exciting opportunity for an experienced communications candidate who has customer satisfaction at the heart of everything they do.

The successful Customer Engagement Coordinator must have worked within a Housing and/ or Social care background, be extremely organised with good attention to detail and have the ability to handle several different projects at the same time.

This is an excellent opportunity to work with a friendly team and a company that values its employees.

If you meet ALL of the above criteria then PLEASE APPLY NOW!!!!

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer