Income Officer

Recruiter
Clarion Housing Group Limited
Location
Norwich
Salary
26212.00 GBP Annual
Posted
07 Aug 2017
Closes
22 Aug 2017
Function
Consultant
Contract Type
Permanent
Hours
Full Time

HOURS: 36 hours per week

CONTRACT TYPE: Permanent

Building Homes. Developing Futures.

Are you looking to make a difference with a new and exciting challenge?

We have a great opportunity for an experienced Income Officer to make their mark in our newly merged housing group.

Based within a team of Income Officers, the IO role will support the delivery of the Group's income management service and policies, which aim to maximise the amount of rent collected from, and minimise the financial hardship suffered by our customers.

Some of the key accountabilities for the role include:

  • To own the whole income collection and arrears process within a defined geographical patch and to undertake the monitoring and recovery of housing debt from hand-off from non-specialist officers through to conclusion, as defined by policy and process to ensure appropriate recovery action is taken to reduce the level and incidence of arrears in line with annual targets
  • To take legal action as appropriate and in line with policy to recover housing debt, including the service of notices, the completion of legal paperwork and the presentation of cases in the county court before a district judge without legal representation
  • Establish and maintain strong, effective relationships with colleagues and external partners, such as local authorities, the DWP and advice agencies
  • To attend and execute evictions and serve injunctions

What are we looking for?

Customer service is key in this role and we'd love to hear from you if you have a strong track record in delivering a high quality service and first rate communication skills. You need to be able to adapt well and be confident in dealing with difficult situations. You will present cases to court so need excellent written communication skills and you should be comfortable with report writing. In terms of experience a housing background is essential along with GCSE Maths and English Grade C or equivalent and proficiency in MS Office packages. You will need to be able to travel extensively across region to remote locations where public transport may not be available.

If this sounds like you then we'd love to hear from you. When applying please use Google Chrome.

Closing Date: Midday Wednesday 16th August 2017.

This post is subject to a Basic Criminal Record Check Clearance.

About Clarion

Clarion Group formed in 2016, following the merger between two of the country's largest housing associations, Affinity Sutton and Circle Housing Group.

With over 125,000 homes we are the country's largest housing group. We attract and connect experience and people across every aspect of housing. We plan and build. We attract people, support people and invest in creating platforms for thriving communities.

Clarion Housing Group is committed to having a diverse and inclusive workforce. We wish not only to reflect the communities that we serve, but also to harness the wealth of creativity that diverse teams provide, including improved problem solving, innovation and dynamism. We are an organisation that encourages staff to be authentically themselves, which makes Clarion an effective and productive place to work.

As a Disability Confident Committed Employer we understand that people with disabilities are underrepresented in the workplace and that, as a result, we are missing out on vital skills and knowledge in our organisation. Please don't hesitate to let us know if you have a disability or long-term health condition so that we can automatically shortlist you for an interview, as long as you meet the minimum selection criteria for the position.