Principal Quality and Compliance Manager
Working with Heads of Service, Ops Management and Service/Home Managers, provide professional leadership and advice on all aspects of care, support and wellbeing for the people that live in Norwood's accommodation services, ensuring that service delivery is personalised, inclusive and promotes the independence, choice and wellbeing of the people we support
Provide guidance and support to QA/compliance functions in Children's Services, including feeding in to strategic planning, ensuring consistency across the whole service portfolio and providing expert input or researching best practice as required
Within the context of Norwood's policies and procedures, support colleagues to maintain standards and be compliant with regulations, ensuring that the standard of care and support is consistent across services, meeting and exceeding the requirements of The Care Act 2014.
To support managers to develop person centred services for all people using Norwood's Residential services and to monitor and evaluate the effectiveness of these approaches
To help steer the training and development of staff in accordance with regulatory requirements, collaborating with colleagues in Workforce to ensure that skills and recording are maintained to the satisfaction of stakeholders and for the benefit of services
Working with organisational colleagues ensure that the processes for assessment, review and changes in need are implemented ensuring early identification and action enabling the people we support to receive safe and appropriate levels of care in line with their identified needs
To lead on the continual review and implementation of Norwood's Quality Assurance Framework. Ensuring that adequate data intelligence is gained, alongside audit processes to give an accurate picture of quality across the service portfolio, and target resources and remedial support where most needed.
To ensure regular reporting on service quality to the Quality Panel, Audit & Risk Committee, Operational Services Committee, Directors and the Board, as required. This will involve managing different reporting schedules according to Service risk, and balancing the need for monitoring of quality improvement plans alongside standard due diligence and audit