Head of Operations - IT Services

Kramer Westfield
60000.00 GBP Annual + cGBP60,000 + Bens
21 Aug 2017
18 Sep 2017
Contract Type
Full Time
Strategic Leadership of IT Service Delivery and Consultancy in a Rapidly Changing Environment

Our client is a division of a well-established, niche provider of specialist IT security consulting services and software products with a client list consisting of FTSE 100 companies and Government departments. With UK and overseas offices, they are world leaders in many of the technology areas they operate in and are growing at over 30% pa. As part of their continued expansion, and to capitalise on demand for their services, they now wish to hire a Head of Operations.

The Head of Operations will take overall responsibility for service delivery, providing oversight for all the teams involved including technical, development and service implementation, to ensure a seamless client experience. As the business grows, the Head of Operations will contribute to development of improved processes and adoption of new technologies to aid the service delivery activity. As part of the senior management team, he or she will lead a small but growing team and will contribute to the strategic development of the business.

The successful candidate will have proven leadership skills, ideally gained in a IT services or IT delivery environment. He or she will be a natural organiser, able to plan and implement delivery and customer service in a rapidly changing environment. Whilst a technical background would be useful, more important are strong leadership, business and interpersonal skills. Above all candidates will need to be passionate team players, able to blend their skills with my client's existing world-class capabilities and to energise those around them.