HR Adviser

25500.00 - 28300.00 GBP Annual + GBP25500 - GBP28300/annum
22 Aug 2017
19 Sep 2017
Contract Type
Full Time
A well known financial organisation are recruiting for a HR Adviser to join the team in Birmingham City Centre.

The role and responsibilities will be to provide high quality HR advice and guidance
-Give clear interpretation of HR policy to employees and line management on a wide-range of subjects
-Make decisions and apply commercial judgement in dealing with employee relations issues e.g. poor performance, absence management etc.
-Case management of issues relating to under performance, conduct, absence and stress
-Appropriately guide employees and line management through the HR Intranet and coach them through the process to allow them to answer their query
-Record details of incoming calls in a timely and accurate manner and tracking through to closure/client resolution
-Accurate and real-time tracking of case details including MI, key dates and milestones
-Produce service line MI,
-Manage and prioritise case load effectively and in a timely manner
-Manage Regional HR service line relationships and monthly conference calls
-Review employee relations policy correspondence on behalf of the counsellor where required.
-Maintain up to date process, contact and policy documentation within HR systems and files
-Coach colleagues in other teams
-Contribute to he wider HR team by identifying trends or repeated queries or issues arising from HR policy or procedure

To be considered for this role you must have worked as a HR Adviser previously
-Minimum two years' HR generalist professional experience (ideally gained in large corporate organisation) with good knowledge of employment law and HR processes. Experience of case management is essential
-Previous experience within a service delivery environment including management of customer relationships in a front line role particularly providing advice by telephone
-Excellent interpersonal skills for customer liaison and the ability to establish and manage strong client relationships
-Knowledge of operational HR systems
-CIPD or studying towards would be preferable

The company offer a fantastic benefits package and modern offices, hours of 9am till 17.3pm

Please click below to apply