Personal Injury Claims Handler

1 day left

Recruiter
Anonymous
Location
Oxfordshire
Salary
20000.00 - 25000.00 GBP Annual + GBP20000 - GBP25000/annum
Posted
26 Aug 2017
Closes
23 Sep 2017
Category
Accounting
Function
Consultant
Contract Type
Permanent
Hours
Full Time
We are pleased to be working with an award winning client requiring a Personal Injury Claims Handler to join their expanding team!
Reporting to the Claims Team Leader, the Senior/Claims Technician is responsible for the day to day management of a claims portfolio.
Core Responsibilities:
• Review and respond where necessary to all claims correspondence received relating to files (letters, emails, faxes and telephone messages) to ensure that all tasks are actioned in a timely fashion and within specific authority limits.
• Ensure an accurate reserve is held against the claim in accordance with the reserving policy.
• Accountable for maintaining own caseload, dealing competently with all heads of claim.
• Act as an appropriate referral point where required.
• Produce all cheques in accordance with your cheque authority limit whilst ensuring that the cheque requisition process is adhered to.
• Escalate all queries beyond your technical and/or authority levels to your specific team referral point.
• Ensure that all relevant cases are highlighted to the large loss panel in good time and updated as and when appropriate.
• Notify insurers of any serious incidents in accordance with their reporting criteria.
• Ensure that the diary system is used appropriately and consistently.
• Be vigilant at all times, ensuring that all potentially fraudulent claims are detected at the earliest possible stages.
• Ensure that all third party total loss claims are entered into M.I.A.F.T.R. (Motor Insurance Anti Fraud and Theft Register).
• Undertake proper checks on all claims files before authorising payments to ensure the cheques are appropriate and correct.
• Ensure all claims are dealt with in accordance with the current legal process/guidelines.
• Audit designated claim files as directed by the Technical Claims Manager / Claims Team Leader.
• Keep up to date with legal updates and legislative changes.
Person Specification:
• Experience working in a high volume motor/casualty claims handling environment is preferred.
• Team player but works well on own initiative
• Assimilates information quickly, not afraid to ask questions.
• Good communication and organisational skills • Intuitive problem solver
• Demonstrable ability to listen, empathise and engage with internal and external customers
• Excellent telephone manner
• IT Literate
• Relevant professional qualification preferred but not essential