Customer Operations Team Leader

United Kingdom
20000.00 - 23000.00 GBP Annual + GBP20000 - GBP23000/annum GBP20-GBP23k per annum + Bonus
29 Aug 2017
26 Sep 2017
Contract Type
Full Time
Go Resource are currently looking to recruit a Customer Relations Supervisor/ Team Leader for their operation based in Maidstone in Kent.

The role will require you to become the bridge between our candidates and our clients , an extremely focused customer facing individual with the ability to deal with people within a multitude of environments at all levels. You will be responsible for leading the coordinators who are recruiting the temporary workforce, influencing the process on a daily basis reporting into the Head of Operations.

If your looking for the next step up into Customer Operational Focused role who has the ability to succeed at all levels and have the ability to add substantial growth to an already established team then we would like to hear from you. This is exciting opportunity to be part of a successful agency looking to further expand.

Job Requirements

Suitable candidates will have previous customer relations experience with a solid and progressive career to date a You will have a background in a similar role with a firm understanding of the placement of both temporary and contract workers. It is essential that you are a car owner/driver to be considered for this role.

Responsibilities / Duties:

-Focusing on a team of Consultants with the ability to lead, develop and mentor them
-Strong team focus with proven success of growing a team and its business
-Meeting multiple existing clients building strong working relationships for organic growth
-Highly presentable with excellent communication and presentation skills
-Work with the team to develop and execute recruitment plans
-Conduct regular meetings with the team to determine the success of the recruitment plans
-Conduct pre interview assessments training


-Only candidates with previous customer service experience at a desired level will be considered for this role.
-Ability to work with various departments and understand their specific requirements
-Strong time management skills and analytical thinking.
-Detail oriented with exceptional organisational skills and the ability to prioritise and multi-task on a variety of different tasks.
-Ability to work under stringent deadlines
-Proactive in challenging status quo to drive change for the business
-Communication and influencing
-Commercial awareness

If you feel that this opportunity is suited to your current experience and ability then please email me in confidence along with a covering letter to demonstrate how your experience is relevant for this role to (Email Removed)