Care Quality Manager

25000.00 - 25000.00 GBP Annual + GBP25000/annum
29 Aug 2017
26 Sep 2017
Contract Type
Full Time
Reporting to the Branch Manager or Hub Manager, this role forms part of the branch management team and is responsible for the line management of Care Quality Supervisors (CQS) to ensure care quality targets are achieved. The role holder must ensure timely, efficient and effective assessment and review of customer requirements is undertaken by CQS, such that the correct care plan is established and maintained for each customer. The role holder must also ensure that carers are reviewed and supported by CQS to ensure high quality care delivery to customers.
Role & Responsibilities
Management of own diary and of CQS schedules, such that the following are achieved:
o Creating and maintaining all care plan information for new and existing customers, including managing changes in provision, conducting quality reviews, and setting up and maintaining Coldharbour and paper records
o Assessment visits for all new customers following referral and creation of care plans
o Conducting customer care reviews and any required updates to care plans (annual check 1 per customer, or 2 per customer in Scotland)
o Produce and distribute MAR Charts (monthly)
o Audit MAR Charts & Log books (2 per carer per year)
o Manage changes in customer service provision and ensure documented evidence is recorded that the funder agreed to pay for them
o Set up and maintenance of customers care information on the Coldharbour system and creating and maintaining customer files
o Carrying out field supervisions in the community (compliance) (minimum 2 per carer per year).
o Assessing and signing off carer medication competency
o Customer quality reviews and corresponding updates to Coldharbour
o Assessing customer & carer compatibility, where required, and making recommendations to the Care Delivery Manager
o Completion of required Management Information reporting
Work with, and report to, wider teams (district nurse, GP, dietician, Allied Lead Nurse etc. (where applicable) to support customer wellbeing
Engage in team updates and meetings to address carer issues and support achievement of the team's targets through continuous improvements
Provide cover for Care Delivery Manager during leave/absence
Support with delivery of the on call rota, dependant on needs of the business. This will include being the designated contact for the OOH teams during evening / weekends and supporting all aspects of care delivery.
Support the Branch Manager to investigate and resolve customer & care staff complaints
Attend, where possible, CQC inspections & LA contract monitoring visits
Create and update action plans for continuous improvement
Utilise the CIAMS system to manage incidents / Accidents / complaints in line with Company SLA