Key Account Team Leader- Derbyshire

28000.00 - 30000.00 GBP Annual + GBP28000 - GBP30000/annum Plus company benefits
25 Aug 2017
22 Sep 2017
Contract Type
Full Time
Job Title: Key Account Team Leader

Responsible To: Key Account Director

Department Commercial

Purpose: The role is to proactively lead a team of Key Account Co-ordinators.

Key Responsibilities

Provide leadership & management within the Key Account Co-ordinator Team ensuring that staff have clarity of purpose, are motivated and equipped to deliver their role within the business.

To nurture, develop and coach a team of Key Account Co-ordinators, providing clear development and succession opportunities.

Provide accurate MI giving an accurate understanding of performance levels to enable appropriate business decisions to be made.

Ensure all team members have a clear and measurable set of KPI's that are effectively managed and recorded.

Oversight and co-ordination of all Project Plans relevant to Key Accounts, ensuring actions are completed timely and to the required standard.

Development and continuous improvement of administration and co-ordination processes and systems within the Key Accounts team.

To deliver an employer responsive service, ensuring that Key Account Managers are equipped to meet the needs of employers.

Ensuring that all paperwork, practices and processes in the Key Accounts Team are compliant by having robust checks and measures in place and taking overall responsibility for compliance.

Empower the team to deliver excellence for their customers, whilst meeting and/or exceeding targets

Identify and address performance issues within the team and raise recommended areas for improvement in line with Key Accounts and Levy objectives.

Assist the team with expanding relationships with existing clients by continuously proposing solutions that meet their objectives.

Ensure that the team establish and maintain strong client relationships through regular and structured contact that will include regular face-to-face meetings and telephone/email communication with all clients

Represent Babington at any internal and external regional and national events, conferences and meetings as required.

Build relationships and interact with other departments to deliver contracted services and seek feedback on existing processes

Ensure all team members have clear understanding of Babington Groups strategic objectives, vision and the 'BIG PUSH'.
Maintain professional standards at all times in line with internal capability, confidentiality, disciplinary and safeguarding policies and procedures.

Skills and Experience

•Proven track record of holding client relationships and managing service delivery for a client portfolio
•Experience of developing and managing administration processes
•Management skills, including performance management and staff coaching
•Proactive, highly motivated and adaptable to change, as the company in which they are based is fast paced and competitive
•Strong verbal and written communication skills
•A hands on approach to problem solving, identifying issues and using initiative and available resources to ensure the client service level is upheld
•Excellent organisational and time management skills
•Able to build good working relationships across all levels
•Commercial experience of managing an end to end contract process
•Previous training industry experience

Desirable Qualifications:
Prince 2


•Managing Self & Others - the ability to take responsibility for own or employees' performance, by having objectives and expectations, tracking progress against the objectives, giving timely feedback, and using performance management structure.

•Working Together - we form positive, professional and trusting relationships to deliver business objectives. We create an inclusive environment, encouraging collaboration to build effective and engaging partnerships.

•Customer Focus - focused on delivering excellence through the delivery of exceptional customer service with the ability to demonstrate this for both concern external and /or internal customers.

•Managing Change - ability to embrace and demonstrate organisational change. To support and sponsor and implementing organisational change; helping others to successfully manage organisational change.

•Communication & Influencing - the ability to plan and deliver timely communications that make an impact. With the ability to gain others support for ideas, proposals, projects, and solutions.

•Results Orientation - ability to focus on the desired result of own or others work, setting and managing challenging objectives, focusing effort on the objectives, and meeting or exceeding them.

•Commercial Awareness - ability to understand what makes a business or organisation successful and how your actions can impact on the success of the business.

The ability to understand the organisation's competitive position by being aware of the market and industry trends, existing and potential customers.
•Fostering Innovation - ability to propose, develop, sponsor, or support the introduction of new and improved method, services products, procedures, or technologies.

The post holder must maintain the confidentiality of information about clients, staff and other Babington Group stakeholders. Some work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. The post holder must meet the requirements of the Data Protection Act at all times.

Health & Safety
Employees must comply with the provisions of the 'The Health and Safety at Work Act 1974' and must take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions whilst at work. Employees are also required to co-operate with their employer to enable them to perform or comply with any statutory provisions. The Groups efforts to promote a safe and healthy working environment can only succeed with the full cooperation of its employees.

Equality & Diversity
The Babington Group has an Equality and Diversity Policy and it is the responsibility of all staff to comply with this. The key responsibilities for staff under this Policy are set out in the Babington Way.

This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with their line manager. The post holder may be asked to carry out any other reasonably and lawful duty or instruction.

Disclosure Barring Service
It is a requirement that all Babington Group employees are subject to DBS checks. This is a condition of employment with the Babington Group

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