Credit Controller

20000.00 - 20000.00 GBP Annual + GBP20000/annum Potential increase on pass of probation
25 Aug 2017
22 Sep 2017
Contract Type
Full Time
Credit Control

* Responsibility for the effective, proactive and timely management and recovery of all accounts on their assigned ledger
* Daily Collections activity completed via telephone, email and letter
* Management and escalation of any ledger and invoice queries via the Invoice and Query escalation internal
* process
* Monitoring the level of trading on all accounts and if necessary the timely escalation of any account trading beyond terms or over the agreed credit limit
* Adherence to all Credit Control agreed process and procedures including the escalation of debts through the collection cycle to the debt escalation process and Prime time Credit Policy and Procedures


* Responsibility for the timely maintenance and accuracy of all customer record information on CAS and Mor Control, including notes, documents, contact information and query records
* To ensure that all customer statements and letters are sent out in a timely manner and in accordance with agreed process
* Effective and autonomous diary management

Customer Service

* Communicate to internal and external customers in a professional and polite manner at all times
* Able to stay calm and focused in difficult and pressurised situations
* Patient and open minded
* Excellent listening skills


* To have a good overall knowledge and ability to use computers and associated software packages, particularly related to the finance arena
* Proficient to intermediate level in Microsoft office and Windows based packages


* Building relationships with all stakeholders to ensure that other processes can be adhered to in relevant prescribed time frames
* Ability to work as part of an established team
* Proven ability to problem solve and make decisions
* Proven ability to plan and manage your time efficiently

This vacancy is being advertised on behalf of Cordant People who are operating as an Employment Business. Cordant People are an equal opportunities Employer.

Cordant is acting as an Employment Agency in relation to this vacancy