Customer Operations - Trainer

Recruiter
Anonymous
Location
Watford
Salary
35000.00 - 40000.00 GBP Annual + GBP35000 - GBP40000/annum
Posted
31 Aug 2017
Closes
28 Sep 2017
Function
HR
Contract Type
Permanent
Hours
Full Time
Our fantastic client based in Watford are currently recruiting for a professional Trainer to join their friendly team on a full time basis. The successful candidate will be supporting customer operations to deliver exceptional customer service. Must have a strong background in delivering successful training and must have a fantastic team attitude to fit in well with the fun and friendly culture.

Some Key Responsibilities:

* Design and update training content, for example process and policy changes, and new product implementation.
* Deliver operational training in line with the training roadmap - Induction, customer service skills, product knowledge and compliance training
* Support the team in delivering the annual accreditation programme, ensuring all colleagues have the correct knowledge and skills to perform roles
* Achieve internal training feedback measures, based on training delivery and colleague knowledge

Key Requirements:

* Is an experienced trainer and can demonstrate group training knowledge and expertise
* Understands customer and retailer needs; assesses requirements and identifies training requirements to meet these
* Personable and strong team player!

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer