Service Improvement Manager - Adult LD

South East England
35000.00 - 35000.00 GBP Annual + GBP35000/annum Excellent Trainings, Benefits
30 Aug 2017
27 Sep 2017
Contract Type
Full Time
Service Improvement Manager - South Division: GBP35K + Company Car, Laptop & Phone
About the Role:
This role will be responsible for ensuring that services that have been identified as at risk are brought up to standard as quickly as possible. This will be a combination of trouble shooter and advisor; very much a crisis management and spreading of best practice role.
This is a pivotal role which will bridge the gap between audit and implementation. The focus of this role is not identifying 'what' needs fixing but much more about 'how' things get fixed once problems have been identified and leading the actions necessary to fix them.
The Ideal Candidate will:
- Ideally have experience at a management level and experience in leading teams for which they have no direct line management.
- Ideally have a Learning Disabilities / Social Care Managerial background
- Have experience in management, stabilizing services in crisis and turnaround project management.
- Ideally have a management qualification.
- To Be able to motivate and lead staff under stress and remotely across a geographical area
- To be able to deal with conflict and disciplinary matters
- Have a good understanding of CQC standards.
Why should I apply for this role?
- Company Car
- Company Laptop and Phone
- GBP35,000 per annum
- Home based & Office based with National Travel
- A well-established National Care provider
- 25 days holiday + Bank Holidays
- Career progression path within the company
- Employee Assistance Helpline
- Flexible Additional Holiday Purchase Scheme
- Retail discount vouchers
- DBS check paid by Caretech prior to starting with us

Duties will include:
- To work with the Operational Managers in developing and implementing service improvement plans for specific services identified as at risk.
- To lead on the implementation of those plans and provide ongoing support to ensure compliance and improvement against agreed targets.
- To work with homes and services to ensure best practice, compliance and exemplary work by implementing and managing high standard quality assurance practices.
- To monitor the processes and procedures which ensure the safety and welfare of children and vulnerable adults served by the Company and to monitor practice throughout identified services, responding urgently and appropriately to any concerns that might arise on behalf of a child or a vulnerable adult.
- Work closely with the Head of Quality and Compliance and Regulation managers in identifying solutions to at risk services
- Gain deep understanding of the issues and create effective improvement plans with clear actions and timescales.
- Personally lead on implementing those plans, working with the service managers and their teams.
- Ensure improvement plans and actions are clearly understood in the service.
- Ensure that all service staff are engaged in improving the service.
- Set up systems for achieving the plan, monitoring progress and ensuring timescales are achieved
- Provide service improvement guidance to operational and support teams to develop good practice.
- To be a mentor and a coach in skilling up the incumbent staff team so that improvement is sustainable.
- Identify and coordinate the necessary resources needed.
- To rebuild relationships with external stakeholders and integrate the management staff team in that process
- To work with homes and services to ensure best practice, compliance and exemplary work by implementing and managing high standard quality assurance practices.
- To provide the Head of Quality with regular service/region reports on progress with improving standards and compliance.
- To urgently advise the Head of Quality and Operations Directors of any emergency child or vulnerable adult protection issues.
- To carry out investigations, as required by the Head of Quality and/or Operations Directors, and to work in partnership with internal and external stakeholders to develop, implement and monitor remedial action plans.
- To promote the corporate quality assurance agenda ensuring that Operational Management include the Company's quality assurance methodology in agreements with Health and Social Care Commissioners/ Purchasers.
- Comply with all Regulations regarding statutory visits and reports ensuring compliance and communication of all issues to Operations Directors and the Head of Quality.

About Caretech
Caretech Community Services established in 1993 has 250 services with continuous growth with new developments/services.
CareTech Community Services is a national provider of support for people with complex and challenging behaviours associated with autism, learning disabilities, mental health illness and neurological conditions. We support people to live as independently as possible within their own homes and also in residential care.
We are committed to providing the highest levels of care to our residents
To enable us to do this we need caring and dedicated professionals to deliver first class care.
All applicants will be subject to satisfactory references and all employees are checked against the Disclosure & Barring Service (DBS).

Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement in accordance with the Equality Act 2010
CareTech Community Services are proud to advise that they are a Disability Confident Leader
Due to the volume of applications, if you do not receive an invitation to interview within 14 working days, then consider your application unsuccessful on this occasion